Terms & Conditions

Wake is an independent Yorkshire-based company offering bespoke garments for all your special occasions. As they are unique to you in both style and size they are non-refundable.

Once an order has been placed we purchase the fabric and begin production so, if you change your mind, any amendments to your design will incur an additional fee. This of course considers the time spent by the seamstress to edit a garment plus any new materials required.

If a mistake has been made on your order please contact us immediately. Please bear in mind if your measurements have changed or are due to change once your order has been placed then you will need to notify us & contact us 2-3 weeks before your delivery date with the correct measurements.
We can not be held responsible if the measurements you provided are incorrect.
As costs are borne to us immediately after an order has been placed, we do not offer a refund or cancellation service. Please be sure of your order before confirming.

Please take a moment to read the additional information below:

  • Payment: We require a deposit of 50-65% (dependent on any special finishes) of the total order value before production commences, with the balance paid in full before you receive your order. We would require full balance on or before collection.
  • Due to the uniqueness of the garments we cannot guarantee that the finish of items will be identical to others in a set (e.g. bridesmaids) or as seen on-line – we must stress that this is always something that we strive to achieve. Please bear in mind that each garment is handmade individually from design to finished product. In the event that you are unhappy with the fit or quality of your garment we will – upon receipt of the returned garment – repair/replace as we deem necessary. In the unlikely event of a manufacturing error the same conditions apply.
  • Please note that amendments to garments take 48-72 hours – not including return postage times.
  • If a customer provides their own material it is their responsibility to ensure there is enough fabric to allow for any manufacturing errors.
  • It is the customers responsibility to provide correct measurements. Your order will be made to these measurements and Wake will not be held liable for any weight loss/gain during production. In case of error on our part any alterations will take place free of charge. A ‘How to measure yourself’ guide is attached to assist you.
  • Any requests to cancel an order will only be accepted before production begins. The cost of materials plus an administration fee of £20.00 will be deducted from the refund.
  • You have 30 days from collecting your item to receive any free alterations. After this time, alterations will be charged at standard rate.
  • All garments must be collected within 30 days of the agreed collection date. After this time, we reserve the right to donate your garment to charity or dispose of the garment due to limited storage.
  • N.B. The manufacture of a garment can begin in as little as 24 hours once the order has been placed.

 Finally, we want to enjoy the experience as much as you do. Please have fun creating your ideas for your garment. We will work with you to create your dream and in turn hope you will take any advice we offer with regards to which styles may suit your body shape, the most suitable fabrics etc.

We welcome as many bits of information as you can provide to facilitate your vision and welcome any feedback you may have.