Wake is a UK based made-to-order womenswear brand. Returns are unfortunately not accepted on any item that complies with being made-to-order. Our Ready 2 Wake products have a 14 day returns policy. The 14 days commences once you have received the item. Simply Contact Us to return your item for a refund. All returned goods must be in a re-saleable condition with no visible signs of use. If there is a problem with one of our items, we will be happy to offer an exchange or alteration free of charge within 14 days of you receiving the product.
All designs on the Wake website are custom made from fabric purchased specifically to fulfil each individual order and they are hand made to-measure.
We have an alterations service in place which in most cases is a free service. Please look at our alterations FAQ’s for a full breakdown on the alteration service.
If there is a problem with an order that relates to a production issue at Wake then an alteration/replacement on the goods will be offered to rectify the quality issue. Because every product is custom-made to your specifications, if the order has already been produced wake retains the right to solely offer an alteration/replacement when seeking to rectify any problem with an order.
A refund will be offered only when an order is cancelled within 24 hours of being placed prior to the fabric being ordered and any work being undertaken by Wake. If you need to cancel an order you should contact customer services on (email) at your earliest convenience. Due to the short turnaround times we try to work to, your order may have already gone into production.